FAQ

Questions we hear the most.

If your question isn’t here, write to us at support@hisbati.com.

What’s included when I buy?

Every template ships with two things: a Microsoft Excel file (.xlsx) and a Google Sheets editable link. You can use either, or both. For templates with regional variants, you get to pick your country at download and receive a version pre set with the right currency, VAT rate, and formatting for that country.

How does the regional download work?

After you pay, you land on a success page with a country picker. Tap your flag and the template is delivered pre localized. You can re pick a different country any time, or choose the neutral Global (USD) version. It’s a feature no competitor offers and it costs nothing extra.

Does it work on my phone?

Yes. Every template is tested on iPhone, Android, iPad, Mac, and Windows. The Google Sheets version in particular is great on mobile. You can also buy on your phone and use Apple Pay or Google Pay at checkout.

Can I edit the formulas?

Absolutely. You own your copy. Every template has an editable version and most of them keep advanced formulas on hidden sheets with clear labels so you can tweak the parts you want without breaking anything.

What if I’m not in a supported country?

Pick the Global (USD) variant. It’s a currency neutral version that works anywhere. You can still edit it freely.

Can I re-download later?

Yes, forever, for any country variant. If you bought as a guest, save the download link in your confirmation email or create an account with that same email. Account holders can re download any purchase from their dashboard any time.

What about refunds?

See the full refund policy. Short version: if a template doesn’t work for you, we fix it, replace it, or refund you.

How do I get support?

Email support@hisbati.com or use the contact form. We reply within one business day.